Frequently Asked Questions
Find answers to common questions about our products and services
Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.
30-day returns from delivery; items must be clean and undamaged beyond normal testing (≤3 short sessions). Refunds are issued within 3–5 business days after receipt; exchanges ship within 24 hours. Prepaid labels are provided for defects or sizing issues. Support approval typically comes within 24 hours.
Formulated for dogs and cats of all sizes; safe for daily use on coats, bedding, and litter areas. In customer trials (n=500), 88% reported reduced odor within 48 hours of first use. Uses plant-based enzymes that break down odor-causing bacteria, not just mask scent. Support replies within 24 hours for usage or sensitivity questions.
Pick based on usage: 250 ml lasts ~2–3 weeks (1–2 pets), 500 ml lasts ~4–6 weeks, 1 L lasts ~8–10 weeks with daily spraying (3–5 sprays per area). Choose fragrance-free for sensitive pets; scented versions use <0.5% pet-safe fragrance oils. If unsure, start with 500 ml—covered by a 30-day return policy. Support can recommend size within 24 hours based on pet count and routine.
Made with BPA-free silicone and chew-resistant nylon; third-party tested for heavy metals and phthalates (pass rate 100% in batch reports). Edges are rounded (≥2 mm radius) to reduce gum irritation; failure rate <1% over 1,000-cycle testing. Supervise first 2–3 sessions (10–15 minutes each). Contact support within 24 hours if you notice wear or pet sensitivity.
Eliminates odors at the source using enzyme action (breaks down bacteria in <30 minutes) vs. sprays that only mask smell. Lab tests show a 95% reduction in ammonia odor in 1 hour. Leaves no sticky residue and is safe on fabric, carpets, and hard surfaces. Rated 4.7/5 from 1,200+ verified buyers.
Yes—there’s a 30-day satisfaction guarantee from delivery. You can use up to 20% of the product and still qualify for a full refund if it doesn’t reduce odor within 48 hours of proper use. Refunds are processed within 3–5 business days after approval. Support responds within 24 hours to approve returns or suggest adjustments.