Refund Policy

At Dentipaws, we stand behind our products and want you to feel confident when ordering.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at customerservice@dentipaws.com and we’ll make it right.

30-Day Satisfaction Guarantee

If you’re not satisfied with your purchase, email us within 30 days of delivery at customerservice@dentipaws.com with your order number and a brief explanation of the issue.

Depending on the situation, we may offer:

• a replacement
  
• store credit
  
• a refund
  

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or you received the wrong product, please email customerservice@dentipaws.com within 7 days of delivery and include:

• your order number
  
• a description of the issue
  
• clear photos of the item and packaging
  

Once reviewed, we’ll offer a replacement, store credit, or full refund.

Refunds

Approved refunds will be sent to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Order Changes and Cancellations

If you need to change or cancel your order, contact us as soon as possible at customerservice@dentipaws.com.

We can only make changes or cancel orders before they are processed or shipped.

Contact

For any refund or order issue, contact:

Dentipaws Support

Email: customerservice@dentipaws.com